As the emphasis of healthcare delivery has shifted to the outpatient setting, it has become more consumer oriented.
Location, access, visibility, convenience and customer service—traditional retail fundamentals—are critically important in today’s competitive outpatient marketplace. Ambulatory services—or “product lines”—have become market driven.
With this new retailing of healthcare, it should not be surprising that the founders of Anchor Health Properties began their development careers with The Rouse Company of Columbia, Maryland, an organization nationally recognized for its landmark retail projects. Anchor’s healthcare projects evolve from this retail background, and its development process incorporates many of the principles which are basic to the creation of a successful retail center. We have a proven track record of making these principles work for health care facilities, too.
Here’s how Anchor’s approach makes a difference:
A hospital’s health and wellness facility that we developed in suburban Philadelphia exceeded its first-year revenue projections by seven times. Its Press-Ganey patient satisfaction scores consistently out-perform regional and national means. 79 percent of the facility’s users are repeat visitors.
And our approach works for any health care facility, from a medical office building to a specialty clinic to a replacement hospital.
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